Privacy Policy

Last updated: 26 January 2026

Fandom Snacks operates this shop and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the “Services”). Fandom Snacks is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, or disclose personal data when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy shall prevail with regard to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

What Personal Data Do We Collect or Process?

When we use the term “personal data,” we refer to information that identifies you or another person or can reasonably be linked to you. Personal data does not include information that has been anonymized or aggregated so that it can no longer be used to identify you.

Depending on how you interact with the Services, where you live, and what is permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from such data:

  • Contact information, including name, postal address, billing address, shipping address, telephone number, and email address.
  • Financial data, including credit card and debit card numbers, payment card details, financial account information, transaction details, payment method, payment confirmation, and other payment-related details.
  • Account information, including username, password, security questions, configurations, and settings.
  • Transaction information, including items you view, add to cart, add to a wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
  • Communications with us, including information you provide when contacting customer support.
  • Device information, including information about your device, browser, or network connection, IP address, and other unique identifiers.
  • Usage information, including information about how and when you interact with or browse the Services.

Sources of Personal Data

We may collect personal data from the following sources:

  • Directly from you, for example when you create an account, use the Services, place an order, or communicate with us.
  • Automatically through the Services, including through cookies and similar technologies when you visit our website or use our Services.
  • From our service providers, when they collect or process personal data on our behalf to enable certain technologies or Services.
  • From our partners and other third parties.

How Do We Use Your Personal Data?

Depending on how you interact with us or which Services you use, we may use personal data for the following purposes:

Providing, customizing, and improving the Services

Including fulfilling our contract with you, processing payments, executing orders, organizing shipping, facilitating returns and exchanges, managing accounts, sending order-related notifications, enabling reviews, and creating a personalized shopping experience.

Marketing and advertising

Including sending marketing communications via email, SMS, or post, and showing you advertising on our Services or other websites based on your interactions with the Services.

Security and fraud prevention

Including authenticating accounts, securing transactions, detecting and preventing fraudulent or unlawful activity, and protecting the integrity of the Services.

Communicating with you

Including providing customer support, responding to inquiries, and maintaining our business relationship with you.

Legal reasons

Including complying with applicable laws, responding to lawful requests, enforcing our terms and policies, and protecting our rights and the rights of others.

How Do We Share Personal Data?

We may disclose personal data to third parties for legitimate purposes as described in this Privacy Policy, including:

  • Service providers and processors, including Shopify and other third parties acting on our behalf, such as IT service providers, payment processors, analytics providers, customer support services, cloud storage providers, and fulfillment and shipping partners.
  • Fulfillment and logistics services
    For the purpose of order fulfillment and shipping, we work with professional logistics partners, including Elbe‑Werkstätten GmbH.
    In this context, personal data such as name, shipping address, and order details are shared exclusively for the purpose of fulfilling and delivering your order in accordance with Art. 6(1)(b) GDPR.
    Elbe‑Werkstätten GmbH processes personal data strictly on our behalf and under a data processing agreement in accordance with Art. 28 GDPR.
  • Business and marketing partners, who may process data in accordance with their own privacy policies, including for personalized advertising, where permitted by law.
  • With your consent, for example when you request delivery via a specific carrier or use social media integrations.
  • Within our corporate group or affiliates, where applicable.
  • In connection with a business transaction, such as a merger or insolvency, or to comply with legal obligations, enforce policies, or protect rights.

Relationship with Shopify

The Services are hosted by Shopify. Shopify processes personal data related to your use of the Services to provide and improve the platform. Data submitted through the Services may be transferred to Shopify and third parties in other countries.

Shopify may also process personal data for enhanced features and is responsible for handling requests related to such processing.
More information can be found in the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may include links to third-party websites or platforms. We are not responsible for their privacy practices or content. Please review their policies before providing personal data.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal data from individuals under the age of 16.

Data Security and Retention

No security system is perfect. We take appropriate measures to protect your data, but cannot guarantee absolute security.
We retain personal data only as long as necessary to fulfill contractual, legal, or operational obligations.

Your Rights and Choices

Depending on your location, you may have rights including:

  • Right of access
  • Right to deletion
  • Right to rectification
  • Right to data portability
  • Right to object to or restrict processing
  • Right to opt out of targeted advertising
  • Right to withdraw consent

We honor Global Privacy Control (GPC) signals where legally required.

Complaints

If you have concerns about our data processing, you may contact us directly or lodge a complaint with the relevant data protection authority.

International Transfers

Personal data may be transferred outside your country of residence. Where required, we rely on recognized safeguards such as EU Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on this website with a revised “Last updated” date.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Fandom Snacks GmbH
Zum Reiherhorst 6, 21435 Stelle
Germany

📞 +49 (0)4174 5929-0
📧 info@fandomsnacks.com

We are the data controller within the meaning of applicable data protection laws.