Frequently asked questions
1. Where do you ship from?
We ship all orders from Germany using reliable carriers like DHL.
2. Do you ship internationally?
Currently, we ship within the EU. International orders outside the EU are possible, but may include higher shipping fees.
3. How much does shipping cost?
Shipping costs are based on weight and destination. You'll see the final cost at checkout. Orders within Germany may qualify for free shipping.
4. Do you offer free shipping?
Yes – bundle orders ship free within Germany. Free EU shipping from €60 is planned soon.
5. How long does delivery take?
Delivery within Germany takes 2–5 business days. EU orders usually arrive within 3–10 business days.
6. What payment methods are accepted?
We accept credit cards, PayPal, Klarna, Apple Pay, Google Pay, and more via Shopify Payments.
7. Is it safe to shop on your site?
Yes, we use secure, encrypted systems and never share your data without consent. See our Privacy Policy.
8. Can I return my order?
Food items (like snacks or drinks) are non-returnable due to hygiene reasons. Non-food items may be returned within 14 days.
9. What happens if I pre-order something?
Pre-ordered items ship as soon as stock arrives, usually within a week. You’ll be notified by email once shipped.
10. How can I contact customer support?
Email us at info@fandomsnacks.com. We usually respond within 1–2 business days.
