Shipping policy
1. Shipping Areas & Fulfillment
- Destinations: We currently ship to Germany and selected countries within the European Union (EU). Available destinations are automatically calculated at checkout based on your delivery address.
- Origin: All orders are securely packed and shipped directly from our fulfillment center in Germany.
2. Shipping Costs & Methods
All shipping costs are calculated based on order value, weight, and destination. The final amount will always be displayed at checkout before you complete your payment.
Germany (DE)
| Order / Shipment Criteria | Shipping Fee |
|---|---|
| All COMBOS | FREE |
| Orders of €50.00 or more (Total Value) | FREE |
| Standard Shipping (0 – 2 kg) | €5.90 |
| Heavy Shipping (2 kg or more) | €7.90 |
European Union (EU)
| Shipment Weight | Shipping Fee |
|---|---|
| Up to 2 kg | €14.90 |
| 2.1 – 5 kg | €19.90 |
| Over 5 kg | €29.90 |
3. Delivery Times & Tracking
- Germany: Approximately 2–4 business days.
- European Union: Delivery times vary depending on the destination country and local carrier.
- Tracking: Once your order has been dispatched, a tracking link will be sent to your email (where available) so you can follow your shipment.
4. Important Shipping Terms
Shipping Delays
We work hard to get your order to you as fast as possible. However, we are not responsible for delays caused by shipping carriers, customs processing, severe weather conditions, or other unforeseen events beyond our control.
Customs, Duties, and Taxes
- Within the EU: Deliveries inside the European Union are typically free of additional customs duties.
- General Policy: Any applicable local taxes, customs fees, or import duties are the sole responsibility of the customer unless explicitly stated otherwise.
Risk of Loss
Once the order has been handed over to the shipping carrier, the risk of loss, theft, or damage passes directly to the customer.
Incorrect Address Information
Please double-check your shipping details before completing your purchase. We cannot be held responsible for delivery failures, lost packages, or delays caused by incorrect or incomplete address information provided by the customer.
